Group Medical Takaful

Looking for a flexible, personalized medical plan that is tailored to your needs? At Takaful, we ensure your peace of mind with:

  • Flexibility
  • Coverage with Exceptional reach
  • unparalleled service
  • HAAD and DHA Compliance

Medical Plans

Our primary focus is to deliver quality products and services to our customers by focusing on their specific needs. Our medical products are built on the principle of co-operation and mutual sharing of good or bad results. We believe that each customer is unique and their needs will vary one from another. Hence, schemes are tailor made with flexible sub-limits and equitable rates for any segment of the market according to their needs and budgetary constraints.

Key Features:

We are committed to work closely with our corporate clients for the sake of cost containment by providing awareness sessions and other solutions to control the losses. This will allow our clients to avoid deterioration in the technical results, year after year, which will be reflected directly on the cost of insurance for the following years.
Our medical products are supported by First-Class (A rated) Re-insurers, which provides additional financial strength and stability, allowing our clients to have peace of mind about their claims settlement.

Flexibility

Get medical care anywhere – be it UAE, GCC & Middle East or anywhere else. Get access to a wide range of Local and International providers, who submit bills directly to us for settlement ensuring a hassle-free experience for you.

Coverage with Exceptional reach

Get coverage to a wide range of benefits which include:

    • In-patient – Hospital accommodation, Surgical Fees, Surgical Appliances, Prostheses, Parent accommodation, etc.
    • Out-Patient – Consultation fees, Prescription Drugs, Diagnostic tests, physiotherapy, etc.
    • Other Benefits – Maternity, Dental, Optical, Travel Extension, Medical Evacuation, Repatriation, etc.

    We offer a carefully selected network of participating health care providers of over 2,000 prominent Hospitals, Healthcare facilities, Diagnostic Centers & Pharmacies across the GCC and Middle East. We also have a strong international assistance partner, who has network for direct billing worldwide with around the clock hot line numbers in case of travel assistance and medical emergencies.

    Unparalleled Service

    We have with us the best Third Party Administrators (TPA) to assist us in providing our customers with quality service. We field a team of highly efficient, experienced and qualified professionals with our TPA to run the 24/7 claims centre.

    HAAD (Health care Authority Of Abu Dhabi) and DHA (Dubai Health Authority)Compliance

    All our Products are registered with HAAD and DHA, and are in line with the laws of the UAE.

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Claims

CLAIMS INFORMATION

Our claim settlement procedure is prompt and hassle-free. If you wish to file a claim, we are always ready to assist you!

It is advisable to consult us for detailed assistance while filing a claim.

FILE A CLAIM ONLINE:

To file your claim online, please click  on one of the following:

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Motor Claim

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Non-Motor Claim

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Medical Reimbursement Claim

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Life Claim

FILE A CLAIM THROUGH PHONE:

To file your claim through phone, please call on one of the following numbers:

Non-Motor Claims Motor Claims
Abu Dhabi

Tamouh Tower
25th Floor Marina Square
Al Reem Island
P.O. Box 35335
United Arab Emirates

+971 2 410 7700
+971 2 410 7800

Click here for Location Map

Abu Dhabi

Hamoodah Bin Ali Building
3rd Floor
Khalifa Street
P.O. Box 35335
United Arab Emirates

+971 2 626 2727
+971 2 626 0777

Click here for Location Map

Dubai

Business Point Building
Ground Floor , Al Ittihad Road,
Port Saeed
P.O. Box 53389
United Arab Emirates

+971 4 210 8700
+971 4 210 8777

Click here for Location Map

Al Ain

ADIB Building
2nd Floor
Clock Tower Roundabout
P.O. Box 64166
United Arab Emirates

+971 3 766 4400
+971 3 766 0555

Click here for Location Map

Motor Claim

STEP 1: WRITTEN INTIMATION

Please download and complete the Claim Form.

A claim can be filed for benefits under the policy by submitting a written intimation from the policyholder.


STEP 2: COMPLETE THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Complete the claim form and provide all the required documents.

Always remember to mention the event date, cause of the event and the complete contact information of the claimant while intimating the claim.


STEP 3: SUBMIT THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Submit the completed claim form and provide all the required documents.

The original documents will be required by Abu Dhabi National Takaful Co. PSC during the claim assessment stage.


STEP 4: CONTACT MOTOR CLAIMS DEPARTMENT FOR VEHICLE INSPECTION

STEP 5: CLAIM ASSESSMENT AND SETTLEMENT

A claim is assessed as soon as the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

In order for prompt settlement of the claim, kindly ensure that the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

To file your claim through phone, please click here to contact us.

Please fill the form below

    Attach / Drop the following files here:

  • Motor Claim Form (completed and signed).
  • Police Report (or SAAED Referral Note).
  • License for the driver at time of accident.
  • Car Registration Copy
  • UAE Identity Card Copy
  • Supported file formats: PDF, Doc, Docx, jpg.

I hereby confirm that all required documents are available with me and shall be submitted in original to Abu Dhabi National Takaful Co. PSC before the settlement of my claim. I fully understand that without providing the required documents in original my claim will be considered incomplete and no settlement will be done.

Non-Motor Claim

STEP 1: WRITTEN INTIMATION

Please download and complete the Claim Form.

A claim can be filed for benefits under the policy by submitting a written intimation from the policyholder.


STEP 2: COMPLETE THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Complete the claim form and provide all the required documents.

Always remember to mention the event date, cause of the event and the complete contact information of the claimant while intimating the claim.


STEP 3: SUBMIT THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Submit the completed claim form and provide all the required documents.

The original documents will be required by Abu Dhabi National Takaful Co. PSC during the claim assessment stage.


STEP 4: CLAIM ASSESSMENT AND SETTLEMENT

A claim is assessed as soon as the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

In order for prompt settlement of the claim, kindly ensure that the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

Important Note:

Please make sure that Date of Loss, Nature of loss and Cause of Loss in stated.

To file your claim through phone, please click here to contact us.

Please fill the form below

    Attach / Drop the following files here:

  • Claim Form (completed and signed).
  • Supporting documents.
  • Supported file formats: PDF, Doc, Docx, jpg.

I hereby confirm that all required documents are available with me and shall be submitted in original to Abu Dhabi National Takaful Co. PSC before the settlement of my claim. I fully understand that without providing the required documents in original my claim will be considered incomplete and no settlement will be done.

Medical Reimbursement Claim

STEP 1: WRITTEN INTIMATION

Please click here to know about the Medical Claim Process.

Please download and complete the Claim Form.

A claim can be filed for benefits under the policy by submitting a written intimation from the policyholder.


STEP 2: COMPLETE THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Complete the claim form and provide all the required documents.

Always remember to mention the event date, cause of the event and the complete contact information of the claimant while intimating the claim.


STEP 3: SUBMIT THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Submit the completed claim form and provide all the required documents.

The original documents will be required by Abu Dhabi National Takaful Co. PSC during the claim assessment stage.


STEP 4: CLAIM ASSESSMENT AND SETTLEMENT

A claim is assessed as soon as the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

In order for prompt settlement of the claim, kindly ensure that the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

To file your claim through phone, please click here to contact us.

Please fill the form below

    Attach / Drop the following files here:

  • Claim Form (completed & signed)
  • Detailed Medical Report.
  • The original itemized bill/invoice.
  • The original receipt.
  • Copy of the Doctor’s prescription.
  • Copy of the investigative tests results/reports e.g. blood tests, x-rays, ultrasound, MRI, etc.).
  • Discharge summary for Inpatient (Hospitalization Cases).
  • Police report (if the claim relates to an accident).
  • Supported file formats: PDF, Doc, Docx, jpg.
  • Other supporting documents.

I hereby confirm that all required documents are available with me and shall be submitted in original to Abu Dhabi National Takaful Co. PSC before the settlement of my claim. I fully understand that without providing the required documents in original my claim will be considered incomplete and no settlement will be done.

Life Claim

STEP 1: WRITTEN INTIMATION

Please download and complete the Claim Form.

A claim can be filed for benefits under the policy by submitting a written intimation from the policyholder.


STEP 2: COMPLETE THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Complete the claim form and provide all the required documents.

Always remember to mention the event date, cause of the event and the complete contact information of the claimant while intimating the claim.


STEP 3: SUBMIT THE CLAIM FORM ALONG WITH THE REQUIRED DOCUMENTS

Submit the completed claim form and provide all the required documents.

The original documents will be required by Abu Dhabi National Takaful Co. PSC during the claim assessment stage.


STEP 4: CLAIM ASSESSMENT AND SETTLEMENT

A claim is assessed as soon as the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

In order for prompt settlement of the claim, kindly ensure that the completed claim form and all required documents are provided to Abu Dhabi National Takaful Co. PSC.

To file your claim through phone, please click here to contact us.

Please fill the form below

    Attach / Drop the following files here:

  • Claim Form (completed and signed).
  • Death Certificate.
  • Medical Reports.
  • Other supporting documents.
  • Supported file formats: PDF, Doc, Docx, jpg.

I hereby confirm that all required documents are available with me and shall be submitted in original to Abu Dhabi National Takaful Co. PSC before the settlement of my claim. I fully understand that without providing the required documents in original my claim will be considered incomplete and no settlement will be done.

Feedback Form - Customer Service

Your feedback is important to us to help us improve our services.

Kindly rate the departments that you visited in terms of customer service?

Excellent
excellent
Good
good
Fair
modereate
Poor
poor
Motor Excellent Good Fair Poor
Medical Excellent Good Fair Poor
General Takaful Excellent Good Fair Poor
Family Takaful Excellent Good Fair Poor
Human Resources Excellent Good Fair Poor
Claims Excellent Good Fair Poor
Head Office Excellent Good Fair Poor
Branch Excellent Good Fair Poor

In terms of customer service how do you rate our staff member who attended you?

Excellent
excellent
Good
good
Fair
modereate
Poor
poor
Professionalism Excellent Good Fair Poor
Courtesy Excellent Good Fair Poor
Attentiveness Excellent Good Fair Poor
Knowledgeable Excellent Good Fair Poor
Efficiency Excellent Good Fair Poor
Overall Experience Excellent Good Fair Poor

Do our products & service match your requirements?

Strongly Agree
excellent
Agree
good
Neutral
good
Disagree
modereate
Strongly Disagree
poor
Strongly Agree Agree Neutral Disagree Strongly Disagree

How likely are you to recommend our products & services to a friend or colleagues?

Extremely Likely
excellent
Likely
good
Neutral
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Not Very Likely
modereate
Not at all Likely
poor
Extremely Likely Likely Neutral Not Very Likely Not at all Likely

How long did you wait to get a reply from us if you filed a complaint?

1 Day
excellent
2 – 3 Days
good
4 – 6 Days
good
More than 7 Days
modereate
No Reply
poor
1 Day 2 – 3 Days 4 – 6 Days More than 7 Days No Reply

How do you rate your overall experience in dealing with Abu Dhabi National Takaful Co. PSC?

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poor
Good
poor
Neutral
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Fair
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Excellent Good Neutral Fair Poor

Please provide details on things we need to address to improve our service and meet your requirements?


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Contact Us

Abu Dhabi National Takaful Co. PSC
Tamouh Tower
25th Floor, Al Reem Island
P.O. Box 35335, Abu Dhabi
United Arab Emirates

Telephone: +971 2 410 7700
Fax: +971 2 410 7800
Email: info@takaful.ae

Timings: Sundays to Thursdays from 8:00 am to 4:00 pm

Get Direction

Have a Takaful Professional Contact You :

Contact Our Branch Network :

Head Office

Tamouh Tower, 25th Floor
Marina Square, Al Reem Island
P.O. Box 35335
Abu Dhabi
+971 2 410 7700
+971 2 410 7800

Khalifa Street Branch

MR. SHADI NUMAN AL KHUFFASH
Manager
Hamoodah Bin Ali Building, 3rd Floor, Sheikh Khalifa Street
P.O. Box 35335
Abu Dhabi
+971 2 626 2727
+971 2 626 0777

Muroor Branch

MR. MOHAMED ADNAN ASAD
In-charge of Muroor Branch
Traffic Vehicles Inspection & Registration Centre
P.O. Box 35335
Abu Dhabi
+971 2 449 2504
+971 2 449 2506

Clock Tower Roundabout

MR. SAMER AHMED HALIME
Branch Manager
ADIB Building, 2nd Floor, Clock Tower Roundabout
P.O. Box 64166
Al Ain
+971 3 766 4400
+971 3 766 0555

Muroor Branch

MR. MOHAMMAD ALBURENI
Assistant Underwriting Officer
Traffic Vehicles Inspection & Registration Centre
P.O. Box 64166
Al Ain
+971 3 781 1566
+971 3 781 1244

Business Point Building

MR. ARJUN GC
Head of Dubai and Northern Emirates
Business Point Building, Ground Floor, Al Ittihad Road, Port Saeed,
P.O. Box 53389
Dubai
+971 4 210 8700
+971 4 210 8777




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